The third CIMM level focuses on creating stable and reliable processes with a predictable outcome. The main goal of creating predictable processes is to prevent unsafe situations, stress, firefighting, long delivery times and poor quality.
In other words, creating an environment where people know what is going to happen and where clear promises can be made to the customer. Remember that a reliable delivery date is usually better than a fast but unreliable delivery date.
Lean focuses primarily on optimizing logistics within a working environment. However, by creating stable and reliable processes, where people only focus on adding value and eliminating waste, the quality usually rises automatically. In environments that are very machine-dependent, ‘Total Productive Maintenance’ (TPM) is also often used. Furthermore, ‘Theory of Constraints’ (TOC) or the Bottleneck theory of Goldratt is a powerful method for improving processes.