kwaliteit management

This element focuses on the development of the ones that are responsible for the successful execution of strategy. This strongly depends on the organizational culture and the role the leadership plays.

It is the responsibility of a leader to facilitate improvement initiatives to achieve better results. This, among other things, can be accomplished by inspiring, motivating and coaching of the employees. Also, leaders need to encourage ideas and initiatives and be visible on Gemba.

What is the difference between a manager and a leader? Different opinions exist. Generally, the job of a manager is to plan, to organize and to coordinate. It is the job of a leader to inspire, motivate and to coach. Ideally, leadership and management go hand in hand. It is not the same, but necessarily connected and complementary with each other.

“If your actions inspire others to dream more, learn more, do more and become more, you are a leader”

(John Quincy Adams)

Leaders maintain relationships of trust with employees by appreciating their loyalty, treating them with respect, creating and maintain relationships, encouraging faith and trust in others and treating employees fairly. Good leaders are fair and sincere, are honest and a role model for others. They show involvement, enthusiasm, and respect, believe in the values and standards of the organization, are credible and consistent, maintain a sense of vulnerability and are not complacent. Leaders coach and help employees achieve better results by supporting, coaching, protecting them from outside interference and by being approachable.

Managers are action-oriented decision makers, avoid unnecessary activities, devise effective measures and promote an active contribution from employees. They hold people accountable for achieved results and are strict towards non-performers. They have a clear responsibility for performance and make difficult decisions if necessary. Managers develop an effective, confident and strong management style by making the values of the organization clear and by ensuring that the strategy is known and embraced by all employees in the organization.

Quality of management focuses on the following elements:

● The management is an example, is honest, is visible and has confidence.
● The management consists of strong and decisive leaders.
● The management is able to encourage the creative capacity of employees.
● The management assigns necessary time and resources to projects of focus.
● The management is decisive with regard to ‘non-performers’.